Sure! All products sold on Thai Wholesaler are guaranteed 101% authentic.

Yes only if you can see the Thailand FDA number on the product page. We provide FDA documentation for bulk order only upon request.

I am so sorry that we do not provide sample at the moment due to high shipping cost.

Thank you for your interest. We operate as an online shop and do not accept walk-in visits. However, you may place an order on our website and select Thailand as the shipping country. We will arrange local delivery to your hotel, which is more convenient and cost-effective.

Definitely! Personal buyers can shop freely. Whether it’s for individual use or business, you can enjoy our products with both retail and bulk savings.

Yes. You can see quantity discounts on every product page, showing the price per piece. We offer up to 45% off the retail price.

Not at all! Just check out as a guest easily at your fingertips and enjoy our ‘Buy More, Save More’ discounts right away.

Products cannot be adjusted after the order is placed.
If your shipping details are incorrect, please email us [email protected] as soon as possible. While we’ll do our best, we cannot guarantee changes can be made in time.

No, we do not offer cash on delivery because our warehouse and customers are in different countries. Payments must be completed online securely upon delivery.

We are a legitimate wholesaler with years of experience serving customers worldwide. All orders are processed promptly, and a tracking number is provided once your order ships. We encourage buyers to monitor their shipment tracking for transparency and peace of mind.

To further clarify:

1. Bank: Setting up a company in Thailand to process online payments requires strict bank verification. Banks carefully review businesses to prevent fraud. If a bank mistakenly approved a fraudulent account, it would result in significant compensation. This makes the bank a reliable intermediary for your payments.
2. Website platform: Running a professional website involves significant costs. We would not risk our company’s reputation or future business for a single order.
3. Social Media: You can verify feedback from other customers on our official Facebook page: https://facebook.com/wholesalerthai

We accept major credit / debit cards, bank transfers, Western Union, Wise, Alipay. All payments gateways are secure and encrypted.

Absolutely. Our website uses secure payment gateways and SSL encryption to protect your personal and payment information.

All website prices are shown in USD, but transactions are completed in THB. Differences may occur due to currency exchange rates or bank conversion fees.

We deliver to nearly every country in the world! Please note that some restricted regions may not be eligible for delivery. If your country is deliverable, the shipping cost will appear on the checkout page. Feel free to email us [email protected] anytime to confirm shipping to your location.

For global shipments, up to three shipping timeframes are shown at checkout (if available):

• Express Shipping: 4–10 days

• Fast Shipping: 7–14 days

• Economy Shipping: 10–20 days

• Local Shipping: 2–7 days

Note: Delivery times do not include production, handling, or customs clearance. Exact delivery dates cannot be guaranteed.

International shipping costs are calculated based on your total order weight and destination. The exact amount will be shown at checkout page before you complete your order.

Most orders are delivered door-to-door. In some cases, due to customs or local carrier policies, you may need to collect your shipment at a designated collection point in a timely manner.

We ship mainly via Thailand Post, UPS, USPS, GoFo Express, Uni Uni, Aramex, FedEx, and SF Express.
Our shipping agent will select the most appropriate carrier based on the destination and service availability to ensure safe and efficient delivery.

Sure. You may arrange your own forwarder in Thailand. As we operate as an online shop, please place your order on our website first and select Thailand as the shipping country, then remark “local pickup”. After payment, kindly message us at [email protected] or via WhatsApp: +66 851629465 so we can provide the updated pickup location, lead time, and package details as needed.

Yes. A tracking number will be emailed once the order ships. Please check your inbox, junk, or spam folders.
The buyer must follow up the shipment via the carrier’s website directly.
ThaiWholesaler.com is not responsible for lack of updates on the tracking status.
No refund will be issued for inactive buyer or unclaimed shipments if they remain at customs or the post office for too long and are returned or abandoned.

First, check your email for your tracking number. Then, copy and paste it into the tracking page of your carrier:

1. Thailand Post: https://track.thailandpost.co.th/
2. UPS: https://www.ups.com/track
3. USPS: https://tools.usps.com/go/TrackConfirmAction_input
4. GoFo Express: https://www.gofo.com/us/track
5. Uni Uni: https://www.uniuni.com/track
6. Aramex: https://www.aramex.com/track
7. FedEx: https://www.fedex.com/en-us/tracking.html
8. SF Express: https://www.sf-international.com/us/en/support/querySupport/waybill

If you are unsure which carrier is handling your shipment, you can also track it here:
https://www.17track.net/en

Most shipments are tax-free.
However, these fees are not included in our product prices or shipping costs because they are received by the customs authorities – a government agency of the importing country. 
If duties or taxes apply, the courier will contact you, or you can pay on the carrier’s website before delivery. If you choose not to pay these fees, the shipment may be returned or held, and unfortunately, no refund will be available.

In most cases, no special documents are required for delivery. However, depending on your country’s customs regulations, you may be asked to provide identification, a tax ID, or import-related documents. Please note that ThaiWholesaler.com is unable to assist with additional documentation, and orders cannot be refunded.

Delays may occur due to customs clearance, unpaid duties, incorrect shipping details, shipments held at collection points, or lost. Buyers should double-check their shipping information and being active to contact the destination carrier directly. Shipments affected by these issues are non-refundable.

Once payment is completed, orders cannot be canceled and refunds are not available. Please review all details carefully before placing your order.

Unfortunately, returns are non-refundable due to the following reasons:
First, returned shipments may be detained or not released by Thai Customs.
Second, international shipping costs are high and non-recoverable.

Manufacturers may change packaging or ingredients without prior notice.
Receiving a replacement or new version is not grounds for a refund.

All orders are carefully packed with protective materials.
Once shipped, ThaiWholesaler.com is not liable for damage or loss during transit.
We may assist the buyer to file a damage or loss claim directly with the carrier.

If the buyer receive an incorrect, expired, or missing product, please:

1. Keep all products in their original sealed condition.

2. Email us [email protected] within 48 hours of receipt.

3. Provide clear photo and video of the shipment and products.

We will investigate and assist where possible. If a return is approved, all shipping costs remain non-refundable and must be paid by the buyer.

Customs restrictions: This policy mainly applies to countries with strict import regulations and helps protect against shipments that are returned or abandoned by customs. The decision regarding a shipment rests with the destination country, so the buyer assumes this risk, as Thai customs may not return the shipment to the sender.

Refusal to pay taxes: This policy also applies to buyers who fail to pay destination import duties or taxes, which may result in the shipment being returned or abandoned.

Inactive buyer: The buyer should always stay alert and follow up the shipment directly with the carrier to ensure timely delivery. Not receiving contact from the courier does not qualify as a valid reason for a refund. ThaiWholesaler.com holds no responsibility for delivery issues after dispatch.

If none of these conditions apply to you, there is no need for concern – your order will be processed and delivered as usual!