*** NOTICE *** !!
Please read this FAQ before sending us a message.
All the transactions making with us means you agree and understand the details below :
We accept PayPal and all major cards for the payment in advance, NO CASH ON DELIVERY!
We count US dollars on the website. Before you confirm to pay, PayPal will convert to your local currency first. Exact amount depend on the bank. If you want to know the price in your country before, you can check here for the reference: http://www.xe.com/currencyconverter
International shipping fee is according to the weight and service. You can choose different couriers like Registered Air Mail / Fast shipping / Express shipping before checkout, we will follow to send by Post Office / DHL / UPS / Aramex etc. . Website will show you the estimate days and the shipping fee before you pay.
Normally you will receive the parcel within 4–30 business days depends on the service you chosen and custom checking etc.. Sometimes it takes up to 4–12 weeks in very rare case. Buyer should always follow up the parcel‘s location by the tracking number in your email, if you see any problem on the tracking status, contact your local courier for the faster process. Thaiwholesaler has no responsibility to any delay or lost or customs procedure etc.. In the addition, bulk order will be depend on the factory‘s processing time, so it might be slower than the estimate date, but we will make it as soon as possible.
Import restrictions of individual country is applicable for all internet purchase. Buyers are therefore responsible to ensure that the product can be lawfully imported to the destination before placing an order. The recipient shall bear all relevant charges incurred for international shipping. We take no responsibility for any document needed or destruction or holding items etc. in the process. To make sure you can import all the items, please inquire the courier or customs in your country first.
After a shipment reaches your country it might be subject to import duties and taxes. Additional charges for customs clearance must be paid by you; we cannot predict how much they would charge and what they might do. Customs policies vary widely from country to country, contact your local post or the courier for further information before you place an order. To facilitate the customs process, we reserve the right to inform customs of the value of goods within the packages. For the same reason, customs officials are permitted to open packages. We cannot control all over this procedure.
Step by step:
1. Double check to make sure you provided the details are correct, the phone and the address can be reached.
2. Check your E–mail if there is tracking number we sent to you.
–If you chose to use Registered Air Mail, please enter the tracking number to trace here:
–If you chose Fast Shipping / Express shipping, you can type your tracking number on the official website of DHL / UPS / Aramex etc..
3. Once the status is showing “Departure From Outward”, it means the parcel is out of Thailand and coming to your country. Please be patient!
4. If over the estimate days you still cannot get the parcel, you might need to collect it in the post office/ warehouse around you, so please contact the post service/ courier in your area and give them tracking number.
5. Any unclaimed or delay or lost caused by incorrect detail or government’s procedure etc., buyers should take your own risk. If any returned items to us, we can send you back and the shipping fee will be buyer’s responsibility.
6. We are willing to show you the receipt on every shipment if you request, it can be the evidence that we shipped on time.
Once payment done, you will promptly receive an order confirmation via e-mail, please remember your order number for follow up. When it has been processed in our database, the package will leave our warehouse within 1–5 business days, or, at the latest, the following working day. After we dispatch the parcel, you will receive another email telling you the tracking number, you can trace it on the official website of Thailand Post / DHL / UPS etc..
Yes, After “Checkout“ you will receive an invoice directly to your email.
Sorry. There is no refund or exchange once you placed an order. If you haven‘t received your parcel, please do the above steps first, since unclaimed item is buyer‘s responsibility also. If you do not success, then simply contact us with your order number either through Facebook Messaging system or use the Contact Form on this website and we will take care of the rest within few business days. Our professional qualified staff will attempt to the resolve the issue in the possible case of a connect or compatibility issue. If the issue cannot be resolved, we might issue a partial refund of the product‘s cost only back to your account after you send all back to us, and all the shipping costs are the buyer’s responsibility. In brief, we will make your experience as simple and satisfying as possible.