When placing an order with us, you accept our terms and conditions:

– No change or cancellation after payment.

– All the items are PRE-ORDER. Please allow 2-10 business days producing time before shipment. The more different items you order, the slower the process.

– If the buyer ordered the item out of stock, Thaiwholesaler.com will only refund the item price and then ship all the rest.

– Thaiwholesaler.com reserves the right to make a final decision by shipping with DHL/UPS/Aramex/FedEx/Post, etc.

– The buyer will receive the tracking number via email (junk/spam) after one week of payment. The buyer is responsible to follow up on the tracking status, if there is no update, directly contact your local delivery department before the due date. No refund if the shipping company returns or abandons your parcel when you are overdue.

– The expected arrival date does not include the time of factory producing, the shipment preparation, public holiday and customs clearance. Some countries may take a few months.

– Ensure the shipping address is correct in English, with a valid zip code. No refund for incorrect or missing details.

– All shipping costs are non-refundable and must be paid by the buyer.

– Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. If the buyer is overdue or refuses to pay in the destination country, the buyer will end up with no refund.

– All international shipments must pass customs clearance at the destination country. If there is an import restriction, the buyer should prepare the import license or document by yourself. Thaiwholesaler.com is not responsible to provide any documentation. For example, certain goods will not be authorized for importation into certain countries. In case, customs randomly checks and finds certain ingredients prohibited, they can return or destroy the item or request to provide certain certificates. The buyer is unable to request a refund because we have already sent the goods. So PLEASE CHECK YOUR CUSTOMS RULES BEFORE PLACING AN ORDER!

– A returned parcel can be blocked by Thai customs, so we cannot receive it back. No refund if the parcel is returned or abandoned. 

– Disclaimer: Items may occasionally ship with alternate packaging. If the buyer receives the package of the item which is not exactly the same as the one you ordered, the buyer cannot request a refund. Because some manufacturers switch packaging or ingredients without notification, it may be waiting for an update on our website.

– Disclaimer: Thaiwholesaler.com is not responsible if the items are unable to be delivered / on-hold / delayed / damaged / lost. For any reason, due to the laws of destination / document requirement /  custom refusal / courier mistake / inaccurate shipping details etc.